High Quality

Accuracy, precision, and consistency lie at the heart of superior quality translation. Misinterpreting even a single detail could result in the loss of a valued client. We take every job entrusted to us very seriously, adhering to our stringent quality assurance procedures. We carefully select the most qualified and experienced translators to add to our network. To work with us, a linguist must:

  • Translate only into their native languages (English and Chinese);
  • Have at least 3 years translating experience, or have professionally translated over 150,000 words;
  • Have an industry-specific expertise for a particular subject or industry sector;
  • Pass tests for all the subjects he/she claims to be an expert in;
  • Provide details of at least 2 references;
  • Be constantly evaluated by both the internal standards of the company and the external feedback from our clients.

Fast Turnaround

In a market where products are constantly evolving, needs are ever-expanding, and the pressures of competition are forever mounting, the need of a short time-to-market turnaround for your products or services is more important now than ever before. To help with this, we have streamlined working processes and worldwide networks in place which allow us to leverage our resources in an efficient, effective, and timely manner; minimising the overall time required for your project, without compromising on quality. Available 24/7, our Customer Services ensure that we can begin scheduling linguists the moment your proposal is approved, providing you with true round-the-clock delivery.

Outstanding Customer Service

Whatever concerns you may have, we make every effort to resolve them in a thoughtful, effective, and hassle-free manner. Your dedicated and responsive Project Manager is ready to hear from you at any time, and will always deal with your requests with professionalism and enthusiasm. Our ability to deliver the results you expect, in the shortest turnaround times, is a result of the availability and efficiency of the multiple communication channels we use in our service.

"Claire is a person of integrity, intelligence, and diligence; always professional in attitude and application. AccuEast provides an excellent quality translation service - on time and as promised. "

RICHARD SICE,
GOING GLOBAL SKILLS
  • Transparency

    You are going to know what is happening, who is working on your project, and what you are paying for. An introduction to those working on your project, and updates of project progress, will be sent to you. At AccuEast we strive to provide value for money for our customers.

  • Data & Information Confidentiality

    AccuEast recognises the necessity for the protection of data and information collected by, or provided to, us for contact purposes and for producing translations. All data and information is held under the strictest confidentiality policies. AccuEast also complies with the applicable laws and regulations protecting the privacy of personal data and information in the jurisdiction under which our company operates.

Using Our Translating Services

1

Discover

Tell us what you need; and let one of our experienced and dedicated project managers assess your documentation and requirements, before recommending the solutions that best suit your requirements. Even if you are not sure about what you need, contact us and we will navigate together with you.

2

Define

We tailor the translation solutions in accordance with your project requirements, and then decide what translation technologies we are going to utilise. We can help you produce translatable documentation, style guides, and more.

3

Decide

When the project is ready, your project manager will assign the most suitable linguists to work for your project. Our professional translation, independent and rigorous in-country and in-market review(s), and final check guarantee that your translations will be of the highest quality and standards, capable of meeting even the strictest industry requirements.

4

Review & Feedback

Your thoughts at this stage not only help us achieve 100% customer satisfaction for your project, but also contribute to our constant improvements.